Terms and Conditions


The Enchanted Willow accepts payment by Credit/ Debit Cards.
​All prices shown on the website are correct at the time of publication and are all in British Pounds and include VAT at the current rate. All prices may be changed without any prior notice.
All products sold on The Enchanted Willow have been described to the best of our knowledge at the time they were listed The Enchanted Willow website. All sizes are approximate.  

Description of Goods


We take great care to ensure that the description of our products are accurate, many items are handmade so sizes and appearances may differ slightly from one item to next.

Refunds & Returns

Goods that are received damaged will be refunded or replaced. If your item does arrive damaged please contact within 24 hours of receipt.
Please email info@theenchantedwillow.co.uk and supply your photographic evidence within 48 hours, after 48 hours we will not be held responsible for any damages reported.
Delivery and collection charges are non refundable. 


Privacy Policy

We only collect data for the purpose of processing and managing your order and so that we can keep in touch with you by newsletter occasionally. For this we need to keep your name, address, email address, phone number and details of your previous orders. We do not retain your payment details within our systems. These are held externally within Paypal, Worldpay or Stripe. In trusting us with your personal details you are entitled to rights under the Data Protection Act 1998 and the EU General Data Protection Regulation. Full details of our Privacy policy can be found here.